00354nas a2200121   4500000000100000000000100001000000100002008004100003260007800044653001900122100001700141245007400158       2012                            d  cJuly 2012bInstitute of Information and Communication TechnologiesaSofia10aIT4Sec reports1 aMladen Iliev00aA Balanced Scorecard for Managing the National Service for Protection